FAQ

Frequently Asked Questions

Use this guide from our store to review frequently asked shopping questions. For help with this page, contact support@gocontigohaven.shop.

What customers should know about return shipping
For purchases made through this website, our store applies the following guidance on return shipping. Who pays return shipping?
Our store pays return shipping for approved returns and exchanges and provides a prepaid label or equivalent free arrangement. Questions about this section may be sent to support@gocontigohaven.shop.

Information covering payment methods
This payment methods section covers orders and visits through this website. Can I cancel an order?
Yes, if the order has not shipped. After shipment, the Refund Policy applies. Questions about this section may be sent to support@gocontigohaven.shop.

Details about shipping cost
The following shipping cost guidance applies to purchases from our store. How can I contact you?
Email support@gocontigohaven.shop, call 512-368-0009, or write to 244 Mountain Creek Dr, Cool Ridge, West Virginia, 25825, United States. Questions about this section may be sent to support@gocontigohaven.shop.

Our approach to refund timing
For customers using this website, this section explains refund timing. When will I receive my refund?
After the return is received, inspected, and approved, banks and card issuers generally post the refund within 5–10 business days. Questions about this section may be sent to support@gocontigohaven.shop.

How we handle shipping cost
For customers using this website, this section explains shipping cost. Do you offer free shipping?
Yes. We charge nothing for standard shipping on U.S. orders. Questions about this section may be sent to support@gocontigohaven.shop.

What customers should know about products
The following products guidance applies to purchases from our store. What products do you offer?
We offer the products offered in our store. Current availability, product details, options, and prices are shown on each product page. Questions about this section may be sent to support@gocontigohaven.shop.

What customers should know about delivery timing
Customers can rely on the following guidance from our store about delivery timing. How long does delivery take?
Order processing normally takes 1-2 business days. Estimated carrier transit after dispatch is 4-6 business days. Questions about this section may be sent to support@gocontigohaven.shop.

What customers should know about contact options
For customers using this website, this section explains contact options. Which payment methods are accepted?
We accept Visa, Mastercard, Maestro, American Express, JCB, Diners Club, Discover. Available methods are shown at checkout. Questions about this section may be sent to support@gocontigohaven.shop.

Store guidance on returns and exchanges
For customers using this website, this section explains returns and exchanges. Can I return or exchange an item without giving a reason?
Yes. A no-reason return or exchange may be requested within 30 days after delivery. Questions about this section may be sent to support@gocontigohaven.shop.

Store guidance on products
For customers using this website, this section explains products. Are taxes charged?
Taxes are collected when required by applicable law. Questions about this section may be sent to support@gocontigohaven.shop.

What customers should know about tracking
We publish this tracking guidance for customers using this website. How can I track my order?
As soon as tracking is available, it is sent using the contact information provided at checkout. Questions about this section may be sent to support@gocontigohaven.shop.

Contact Information
Email: support@gocontigohaven.shop
Phone: 512-368-0009
Physical address: 244 Mountain Creek Dr, Cool Ridge, West Virginia, 25825, United States